INTRODUCTION

 

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used.

 

RayAnn Resorts Inc LLC (us, our or we) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our websites, social media pages we control, software applications available on computers and mobile devices that include a link to this Privacy Policy as well as when you provide your information on the telephone via our call centers or in person (collectively the Site). Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

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You may be asked to consent to the terms of this Privacy Policy when making a reservation, registering for events or promotions or otherwise corresponding with us via the Sites or if required by applicable law. Otherwise your continued use of the Sites will constitute your deemed consent to the terms of this Privacy Policy.

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PERSONAL INFORMATION WE COLLECT

 

Personal Information You Provide

 

When using our Site, you may voluntarily provide certain information about yourself or others, such as when you create an account or book a reservation. We may collect Personal Information (information that identifies you or relates to you as an identifiable person) that you may provide through the Sites about yourself or others such as:

 

• Name, date and place of birth, passport and visa information

• Postal address; Telephone number

• Email address

• Information that allows us to provide specialized services to you or fulfill special requests, such as accommodating health or dietary conditions, but we do not collect sensitive information about you, such as health information, except as reasonably needed for us to provide services to you

• Credit or debit card number, expiration date and security code

• Social media account information

• Stay or trip information and preferences

• such as your preferred location/facilities, dates and number of people/children traveling with you

• Demographic information (age, gender, country and preferred language)

• IP address; and Preferences for receiving communications from us or for surveys or promotional offers

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Automatically Collected Information

 

Our site collects statistical information about users to ensure a welcoming and accessible website. For this purpose we may track your movement within this site, any media pages from which you were referred, access times and browser types. We only use this information in aggregate and do not link it to you personally. To gauge the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we do collect some generic information about our visitors. Our web servers recognize and automatically log a visitor's domain name, the web page from which a visitor enters our websites, which pages a visitor visits and for how long, and the visitor’s IP address. We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the services we provide, including using it to evaluate and improve our website. We also collect and store information automatically using cookies and similar technology as described below. This information does not constitute Personal Information. If we combine anonymous or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Notice.

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HOW WE USE YOUR INFORMATION

 

We may use Personal Information you submit and non-Personal Information we automatically collect for the purposes identified in this Privacy Policy for our business use and the legal bases, including, for example:

 

• Processing, fulfilling and recording reservations and/or purchases

• Billing your credit card for advance purchase reservations and advance deposits

• Contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities

• Conducting statistical or demographic analysis Tracking reservations and corresponding resort stays

• Sending you emails that relate to a resort stay

• Sending you communications such as guest surveys or promotional offers and benefits

• Communicating special offers, competitions and featured items if you choose to receive such notices

• Responding to your inquiries, complaints and other communications

• Providing for the safety and security of our guests and staff and meeting our legal and regulatory compliance requirement.

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DISCLOSING YOUR INFORMATION

 

As an international resort and residences management company, we need to share information across numerous countries so that we can provide you with services on a consistent basis. Accordingly, your Personal Information may be shared as reasonably necessary and as set out in this Privacy Policy as follows to:

 

• Any RayAnn Resorts entity, resorts and/or residences managed by us

• Tour operator, travel representative, personal assistant, employer or spouse that has supplied us with your Personal Information

• Third parties which we have received your consent

• Trusted third partners to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures including

• Our marketing and advertising partners to provide you with more-relevant ads on our site and to encourage you to return to our site and distribute our email communications 

• We contractually require these service providers to keep your Personal Information safe and secure and they are only be permitted to use your Personal Information for the purposes we specify

• To third parties not affiliated with RayAnn Resorts, if we have a good-faith belief that it is reasonably necessary to:

 

1. Meet any applicable law, regulation, legal process or enforceable governmental request

2. Enforce applicable terms of service, including investigation of potential violations 

3. Detect, prevent, or otherwise address illegality, fraud, security or technical issues

4. Protect against harm to the rights, property or safety of RayAnn Resorts, our users or the public as required or permitted by law

5. To any third parties to the extent necessary with respect to a sale of all or part of our business operations or assets and/or resorts that are no longer managed or owned by RayAnn Resorts.

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OVERSEAS DATA TRANSFERS

 

By using and/or purchasing our goods and services, we may transfer your Personal Information across multiple jurisdictions. Thus we may transfer and store your Personal Information:

 

On our websites and servers that we interact with resorts located in the Dominican Republic and Mexico.

To those countries where we own, manage and work with resorts (Dominican Republic/Mexico); and To countries where our trusted third party providers or advisors are located.

 

Some of these countries may not offer the same level of privacy protection but we will take all reasonable steps to ensure such transfers are taken with adequate security to maintain your privacy.

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SECURITY

 

We use reasonable technical, administrative and physical measures to protect Personal Information contained in our system against misuse, loss or alteration. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you use to send e-mails and submit Personal Information to us over the Internet.

 

You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your Personal Information before we receive it.

 

WITHDRAWING YOUR CONSENT

 

You do not have to provide us with your Personal Information. However, if you choose not to provide certain Personal Information we request and/or require consent to its use and disclosure, you will still be able to visit our Site but you may be unable to access certain options, products or services and in we may not, as a result, be unable to fulfill your booking. We offer you the choice of how you receive communications from us. All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing.

 

If you no longer wish to receive marketing you may opt-out of receiving these communications by clicking on the opt-out section of the marketing communication or changing your account settings, this will remove you from our marketing lists. You have the right to tell us to stop using your information for our direct marketing purposes. Please send your written request, including your name and contact information to info@rayanneresorts.com. We will honor your request within 30 days of receiving it or sooner if required by applicable law. Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking and responses to your inquiries made to us, and that we may hold your details so we do not send you marketing communications in the future.

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THIRD PARTY LINKS

 

We may permit third parties to link to our Sites or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. We do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.

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CHILDREN'S PRIVACY

 

We do not knowingly collect Personal Information from children under the age of 13, though we may collect Personal Information about a child as part of the guest registration process or to participate in activities on the site or at the resorts but always with the consent of a parent or guardian.

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HOW LONG WE KEEP YOUR PERSONAL INFORMATION

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Whenever we collect or process your Personal Information, we will only keep it for as long as is necessary for the purpose for which it was collected, active legal proceedings, an identifiable and ongoing legal business need (such as record keeping) and to the extent permissible by applicable law. Where there is no sufficient justification to retain such Personal Information, such Personal Information will be safely and securely deleted, disposed of, blocked and/or anonymised for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

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CHANGES TO THIS PRIVACY POLICY

 

From time to time and without notice we may make changes to this Privacy Policy. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change at some time in the future, we will post the Privacy Policy changes to our Site to notify you of these changes and provide you with the ability to opt out of these new uses. Any revised Privacy Policy will only apply prospectively to Personal Information or non-Personal Information collected or modified after the effective date of the revised policy.

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HOW TO CONTACT US

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Tel (888) RAYANN4

      (888) 729-2664

Email info@rayannresorts.com

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In order to ensure your request is dealt with expeditiously, please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card, driver license, or passport) so we can ascertain your identity and whether we have any Personal Information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.

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COOKIES POLICY

 

We use cookies to improve your experience on our websites and to recommend content that may be of interest to you. You can find out more below about what cookies are, the cookies we use and how to switch them off. You can indicate your acceptance to our use of cookies in accordance with this policy by clicking OK in the appropriate place on the banner that appears on the websites or continuing to use the Sites after the banner has been shown. However, please note that if you do not click “OK but continue to browse the websites, you will be deemed to have accepted our use of cookies (and what we use them for) in accordance with this Privacy Policy.